About Us
Our Contact details:
Elstead Maps (UK) Ltd
The Threshing Barn
Woodhayes
Luppitt
HONITON
EX14 4TP
United Kingdom
Phone: 01404 45 400
VAT Registration: 335 4441 69
Company Registration: 3830870
We started selling maps way back in 1981, servicing bookshops, stationers and other retail outlets in the South East of England.
The business gradually started changing to a mainly mail order Internet company in 1995 - one of the first to see the possibilities of the Internet and initially 75% of our customers were based in the USA. Now the biggest proportion of our 30,000 + customers are in the UK. Our customers range from well known PLCs etc to small businesses and thousands of indvidual members of the public, many of whom have been buying maps from us for years.
The business operated from 1986 until 2006 in the small village of Elstead in Surrey - and the name was changed from SCMS (Stephen Colebrooke Map Service) to "Elstead Maps" not long after moving there.
Despite the automated nature of our web site, we are still able to give personal service when necessary.
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Making A Purchase
Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit and debit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Debit Cards and PayPal. You may send your credit card information via phone, snail mail or over the Internet. Please note that the quickest and most secure method of paying for your purchase is by using the secure payment pages on our web site.
Your payments are fully secure. The payment pages are hosted on the CreditCall secure servers and we do not see your credit card details.
PROBLEMS?
If you have any difficulty making a payment or completing a purchase please do not hesitate to telephone, or send us an email explaining your problem.
If there is a problem with making a card payment this can sometimes be resolved by trying again later. Alternatively, please either use the "Telephone Card Details" option after placing your order on the web site, telephone or fax your order.
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Shipping And Handling
Standard Delivery Charges are based on the value of your order as follows. VAT is charged on the delivery if your order contains an item subject to VAT. Books and maps are zero rated for VAT and the delivery charge does not contain VAT for these items. VAT will however be charged for delivery if your order includes an item which is fully VAT rated (such as a globe or cd-rom).
UK
Standard Delivery is by 1st Class Post. (See below for items too large for standard post going to Scottish Highlands & Islands, off-shore and Northern Ireland)*
Under £ 10 = £ 1.95 (£ 2.29 inc vat)
£10 - £ 20 = £ 2.95 (£ 3.47 inc vat)
£20 - £ 30 = £ 3.95 (£ 4.64 inc vat)
Above £ 30 = Post Free (standard shipping, excludes bespoke mapping).
PRIORITY DELIVERY
If you would like a priority carrier delivery but don't need a guaranteed next-day service choose this economical service - we use UPS 1-2 day and find deliveries are usually made by the following day. Note orders have to be in by 11.00 am as the carrier sometimes collects very early. Cost is just £ 4.95 (£ 5.82 inc vat). Delivery is Monday - Friday. (Mainland GB only, excluding Scottish Highlands & Islands, off-shore and Northern Ireland). Please note that Priority Delivery or Next-Day Delivery cannot be used for Personalised Products or Framed Maps.
NEXT-DAY DELIVERY
Many items on our web site can be ordered by next-day delivery (subject to available stock). Please ensure next-day delivery orders are received by 12.00 noon. Next-day delivery is £ 9.00 (£10.58 inc.VAT). Delivery is Monday - Friday. (Mainland GB only, excluding Scottish Highlands & Islands, off-shore and Northern Ireland). Please note that Priority Delivery or Next-Day Delivery cannot be used for Personalised Products or Framed Maps.
EUROPE
The prices below are for standard air-mail for small to medium packages. Delivery by airmail is approximately three days to Europe.
Heavy items (very large books, large format atlases etc) will be despatched by surface mail for the same prices. Delivery by surface mail to Western Europe can be up to two weeks and to Eastern Europe surface mail can be up to five weeks.
Please contact us before ordering if you need a quote for quicker delivery of heavy items.
Under £ 10 = £ 3.50
£10 - £ 20 = £ 4.50
£20 - £ 30 = £ 6.50
£30 - £ 40 = £ 8.00
£40 - £ 50 = £ 10.50
£50 - £ 60 = £ 13.95
£60 - £ 70 = £ 14.95
£70 - £ 80 = £ 15.95
£80 - £ 90 = £ 16.95
Above £ 90 = at cost (the shopping basket will show £50 but we will email you a quote for the shipping before despatch).
LARGER ITEMS and LONG WALL MAPS (to off-shore & overseas destinations)
Owing to the risk of damage, we do not ship globes, framed maps and raised relief wall maps to countries outside mainland Great Britain.
Packages longer than 90cm* cannot be shipped outside mainland GB by Royal Mail and can only be shipped by carrier at a much higher cost - please confirm in the Special Delivery Instructions that you would like a quote for the carrier shipping costs. We will not despatch your order until you have agreed to the revised shipping charge.
Mainland GB is defined by carriers as excluding Scottish Highlands & Islands, off-shore and Northern Ireland If your postcode falls within the following postcodes HS; IM; IV; KA27-KA28; KW; PA20-PA50; PA60-PA78; PH 17-PH44; ZE; the following prices are applicable to items which have to be sent by carrier. Items which can be sent by standard Royal Mail are not affected.
As a guide, carrier charges to Scottish Highlands and Islands are £ 27.00, Northern Ireland £ 15.20. Europe for a map more than 100cm long can be between £15.00 and £22.00 depending on the country. Charges outside Europe are higher.
(* Packaging will take a 90cm map beyond the 90cm Royal Mail limit, so if you want a wall map to be sent by standard shipping to an off-shore or overseas destination please choose a wall map with the longest dimension less than 85cm).
REST OF THE WORLD (Includes North America)
The prices below are for standard air-mail for small to medium packages. Delivery by airmail is approximately five days to most worldwide destinations.
See above for packages longer than 90cm.*
Heavy items (very large books, large format atlases etc) will be despatched by surface mail for the same prices. Delivery by surface mail to North America can be up to six weeks, to South America, Africa and Asia up to 8 weeks and to Australasia up to 12 weeks.
Please contact us before ordering if you need a quote for quicker delivery of heavy items.
Under £ 10 = £ 3.70
£10 - £ 20 = £ 4.90
£20 - £ 30 = £ 6.70
£30 - £ 40 = £ 8.20
£40 - £ 50 = £ 10.70
£50 - £ 60 = £ 14.20
£60 - £ 70 = £ 15.20
£70 - £ 80 = £ 16.20
£80 - £ 90 = £ 17.20
Above £ 90 = at cost (the shopping basket will show £50 but we will email you a quote for the shipping before despatch).
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Delivery Schedule
Orders are despatched either from stock within 48 hours or normally just a few days if we
are out of stock. When you place an order the automated response email will be followed by a manual email within 48 hours either confirming despatch or when you are likely to receive your order if there is a back order.
If you specify Next-Day Delivery please telephone us to confirm your order and check available stock. UK Next-Day delivery orders must be received by 11.am. Delivery is Monday - Friday.
Please note : Framed Wall Maps are usually not available for next-day delivery and can take up to two weeks, and French IGN maps can be 1-2 weeks.
We will let you know if there is going to be any unexpected delay with your order. Internal UK orders are sent by first class post - or UPS Economy Service Carrier. Standard despatch to destinations outside the UK is by fast air-mail. Orders to Europe usually arrive in 2-3 working days, to North America and the Rest of the World, usually 5-7 working days. "Usually" allows for the normal variations in overseas post. There are faster options - AirSure can reduce the time by 2-3 days world-wide Please note that heavy items (very heavy books or large format atlases etc) will be despatched by surface mail. For more information see shipping and handling.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
You will receive the VAT invoice with your order, and in addition a copy of this invoice stating the total amount charged to your credit card will be emailed to you just before despatch. You can cancel your order** at any time before the order actually leaves our premises (usually 14.30 - 15.00 UK time).
(**Please note that Bespoke map orders, ie maps made specially for a customer cannot be cancelled or the maps returned unless the map is faulty. We supply full information to the customer about these maps before the order is placed with our supplier and no order is placed until the format has been agreed with the customer).
PROBLEMS
We're a small business and any queries or problems can usually be resolved in 24-48 hours. Just telephone or email Stephen Colebrooke with details of your problem.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
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Credit Card Security
Your payments are fully secure.
The payment pages are hosted on the CreditCall secure servers and we do not see your credit card details.
We have been selling maps and guides in Southern England since 1981 and have been on the Internet since 1995. As far as we are aware, none of our customers have ever had credit card details stolen or abused when buying products from our business.
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Guarantee
You can order in confidence. If your order is not up to your expectations you may return your purchase for a full refund within 10 days of receipt.
For a full refund, the non-faulty book or map must be returned in mint, unused condition, in our original packing. Non-faulty goods not required by the customer are returned at the customer's expense & risk - please ensure you send all returns by recorded delivery.
Please note CD-ROMs are not supplied on a trial basis and we cannot accept returns of non-faulty CD-ROM products unless the package is unopened and the software seal is intact. Please ensure that you are fully aware of the specifications for system requirements and that the CD-ROM will provide the information you need. Technical information about the CD-ROMs on our web site is provided by the publishers. If any further information is required before purchasing a product we will be happy to take this up with the appropriate publisher before accepting your order.
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Reaching Us
If you need to reach us, please go to our contact page to send an email, alternatively, you can call on 01404 45 400 (International +44 01404 45 400) or write to us at The Threshing Barn Woodhayes Luppitt HONITON EX14 4TP United Kingdom
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Privacy Policy
Elstead Maps (UK) Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
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Returns Policy
FAULTY & DAMAGED GOODS
We must be notified of damaged goods or discrepancies within 10 days of receipt and we will arrange return or replacement at our expense.
Faulty goods can be returned within any reasonable time. Please contact us as soon as the fault is identified and we will advise you of the procedure for your product.
In the event of your order arriving with the packaging clearly damaged please do not accept delivery from the carrier until you have inspected your order. If the product you ordered is damaged please refuse delivery and report this to us.
NON-DELIVERY
If you have supplied your email address we will send an email "confirmation of despatch" the day your order is shipped. Unless otherwise stated deliveries to a UK destination are sent by first class post or carrier, overseas orders by air-mail.
We need to be advised of non-delivery within 7 days of the expected delivery time.
In the rare event that your order is lost in the post it will be replaced as soon as possible at our expense (subject to available stocks) or a full refund will be arranged.
Please note that no refunds or replacements can be made unless a claim is made within a reasonable time following despatch.
PRODUCT NOT REQUIRED
If your order is not up to your expectations you may return your purchase for a refund within 10 days of receipt. (Except customised products which have been specially made for the customer and are not returnable. Please note that framed maps with coloured aluminium frames are individually made for customers and also not returnable).
For a refund, the non-faulty product must be returned in mint, unused condition. Non-faulty goods not required by the customer are returned at the customer's expense and risk. Please note that framed maps are particularly prone to damage and the original packing may not be suitable for re-use. Please ensure you send all returns by recorded delivery or a carrier with sufficient insurance to cover in case of damage in transit.
CD-ROMs are not supplied on a trial basis and we cannot accept returns of non-faulty CD-ROM products unless the package is unopened and the software seal is intact.
Orders paid for by credit card will have a refund made to the credit card. (Our postage charges will not be refunded on non-faulty goods).
Items sent direct from our supplier must be returned to our supplier's address.
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