We've been trading on the Internet since 1995. Some comments from customers below.
Let me begin by saying what efficient service your company has provided! I placed my order two nights ago over the internet and received the goods today (22/11/06).
I purchased two inflatable globes - one for my family and one that will be donated to a primary school in Kenya, Africa. This will mean a lot to the school since educational resources are very limited there.
The globe is a very nice product - a good size with clear print and the seams do not obstruct the print. Also, it is good value for money.
Thank you VERY MUCH for your service!! I would certainly order from Elstead again sometime!
Gratefully yours,
K (UK)
I just wanted to say many thanks for the replacement world map pinboard you sent me before Christmas (the first one I received from you was slightly damaged). It arrived very promptly, and my postage expenses have now been credited to my current account.
Your customer service has been excellent (at what must be a very busy time of year for you), and I shall certainly recommend Elstead Maps to others.
Best wishes,
E (UK)
Mr. Colebrooke, I thank you most sincerely for your help. You are the most diligent proprietor of a firm that I've encountered. Your clientele is well cared for.
PN (USA)
"Dear Mrs Toogood,
Thank you very much, I do a lot of business on the internet and you and your company are in the top 11 (not a typo) out of 10.
Thank you and well done
Cheers"
P (Australia)"I received my World wall map today and am delighted. I make quite a few purchases online - it would be good if all the sites that I have used had as good a service as you.
Well done. I will certainly use you again as will at least one of my colleagues! Thanks"
AS (UK)
"Many thanks for the prompt and efficient service my globe arrived this morning and I am delighted with the quality of it."
Mrs TO (UK)
"Thank you for your prompt attention to my order. The road map arrived today and my husband is delighted with the map. Thank you also for packaging it so well - it arrived in pristine condition and you can be assured that I will recommend your company to friends.
Regards"
MM (Shetland Islands)
"We received our maps today and we are delighted with them and with the efficient service from your company. We will use you in the future and recommend you to our friends.
Many thanks,"
JL (UK)
"My order arrived in the mail the other day, just wanted to write and tell you how pleased I am at the quality of the U.K. map. You've certainly earned my future business.
Thank you,"
DH (USA)
"Dear Mrs Toogood,
I had to e-mail to express my delight with the efficiency of your dealing with my order for maps which I only sent by e-mail late on Thursday evening - they were delivered first thing this morning (Saturday). Many thanks. I shall certainly recommend you to friends as well as ordering more in the future
regards,"
TF (UK)
"Just a quick note to thank you all for the trouble you have taken to ensure that the globe we ordered was delivered on time for my grandson's birthday. He received it in time and seems to be over the moon with it.
So once again many thanks and best wishes for the future.
Kind regards"
TW (Australia)
"Gillian,
Whilst I cannot comment on the requirement for an eyetest, I can comment on the excellent service of yourself and your company, the replacement is already here.
Many thanks and word will get around."
R (UK)
"Maps arrived this morning, many thanks for the excellent service. We look forward to doing business with you again."
AJS (UK)
"I just wanted to inform you that the maps have been received today. I also want to thank you for your excellent website, customer service and general transaction experience.
Well done! And good luck with your business."
CR (Bulgaria)
"Map arrived today Friday. Excellent service many thanks. Will use again and recommend.
regards"
DD (UK)
"thanks for your excellent service today, I shall endeavour to use your company again in the future"
A (UK)
"Received with thanks. Excellent speedy service and product. Will definitely recommend you."
AE (UK)
"Maps arrived today, already put to work. Excellent service. Many thanks,"
G (UK)
"Map received. Thank you for an excellent service."
DS (Scotland)
"It arrived and is excellent as is your service"
Regards
GC (UK)
"Dear Stephen
Many thanks for your help Friday. I Collected the map Saturday. my son is very happy with the map . It is excellent . Daddy wants to steal it from him!!
Thanks again"
D (UK)
"Many thanks - globe just received. Excellent service - highly impressed"
CH (UK)
"Map arrived yesterday in perfect condition. Thank you very much for providing a painless, quick delivery internet ordering service. I have and will recommend your site to others."
Regards
S. M. (UK)
"Thanks for your help, it was really appreciated and gives the best image of Elstead Maps as a company which really takes care of its customers."
L.V. (Spain)
"Hello,
My map arrived today, and I don't want it to go unsaid that I think your service is exemplary, and I've thought so before too. Well done, and I'll raise a glass to you as I cruise down Lough Erne."
Paul. (UK)
"I would like to make a point of mentioning how well you handle customer enquiries, such a refreshing change in this day and age. Kindest regards"
DH (UK)
"Thanks for the info. The book arrived this morning in good time for our holiday. Thanks to you and Elstead for another superb service.
Regards,"
Chris (UK)
"By the way, I think you run a terrific business. Besides selling maps, you should offer advice on how to sell over the internet. It has been a pleasure dealing with your company."
GS (USA)
"Dear Gillian,
Just a note to say thank you for such a prompt delivery of my copy of the Andes Travelmanager CD. It arrived this morning after my order was placed only yesterday. I am still familiarising myself with the operation of the system, but what I've seen so far is excellent.
Thanks again.Best regards."
DRS (UK)
"The item was in my hands within 24 hours of ordering. Thank you for your prompt and efficient service."
Mrs A.D. (Scotland)
"The order I placed early this month for Autoroute 2001 on a Wednesday arrived in California the next Monday via SwiftAir. Thank you for the quick response to my e-mail and for the quick handling of my order."
BJM (USA)
"Maps received thank you ! Arrived in the nick of time, just like the cavalry !! Once again I must congratulate you on an excellent service, have recommended you to all travellers, including friends in Australia & USofA. WELL DONE STEPHEN"
Yours Aye
Bill W (UK)
"Thanks for the great service. I really appreciate your help in getting AutoRoute to me.
You have a great company, and I'll recommend you to anyone."
Regards, P.C. (USA)
"Dear Stephen,
I thought you might be interested to know that this shipment arrived in the post this morning. Excellent service all around.
Many thanks.
Dave (Canada) "
"Stephen,
The map of Mongolia was received by this morning's post. Now I'll be able to find my way around when I get there on Tuesday. Very Many Thanks for a super service,
Bob (UK)"
"My order arrived on the 28th. I have been very impressed by the efficiency
of your service - the amount of information you sent re my order, the speed
with which it was despatched and the reasonable overseas airmail delivery
costs. Thank you. I hope I will have occasion to do business with you
again."
Dr M. Australia.
"The order arrived this morning - less than two days after placing it. I
just wanted to thank you for your prompt and efficient response. Well done,
Elstead! And the software was just what I wanted."
G.C. UK
"Hi
What can I say.
Two maps ordered from Melbourne on Boxing Day arrived safely by 11th January! Such great service!
That's better than if I had ordered them from here.
Well done!
I shall look forward to ordering from you again and recommending you to my friends.
Many thanks"
A. I. Australia
"The map arrived safely on Friday - and in time for the birthday!
Well done and thanks for the super service."
BD UK
